Holystone Australian Customer Experience Agency

Fun Fact: Holystones, steeped in maritime tradition, played a crucial role in preserving a ship's pristine condition. Crafted from materials like pumice, sailors employed these stones to scrub and polish decks, preventing the build-up of grime and salt. Reflecting this commitment to meticulous care, the name Holystone epitomizes the dedication to refining and enhancing every touchpoint in a business, regardless of its scale, ensuring an immaculate and memorable customer journey.

Holystone is an Australian Customer Experience Consultancy, lead by Erin Pickering. At the heart of our philosophy is the firm belief that running a tight ship requires the concerted effort of every individual, each playing a vital role in the seamless operation of the whole. It's our conviction that even seemingly minor tasks contribute significantly to the overall performance of any operation. 20 years in multiple customer service roles from retail, media and maritime, we have learnt what it really takes to manage and lead successful teams.

OUR SERVICES

Execute

Recruitment
Internal culture development
Operational procedures
Expectation standardisation

Maintain

Monitor internal culture and dynamics
Staff performance
Process and procedures
Management and leadership coaching
Finding areas to improve & streamline

Audit

Secret shopper programs
Consumer experiences
Consumer expectations

Our Expertise

We believe standards are never truly 'set.' They are only ever maintained. It's where our namesake stems from. We believe reputation is everything withstands the tests of time and competition.

CORE VALUES

We are highly detailed and vigilant is everything we do. From sourcing and selecting talent, to analysing and optimising productivity, we are committed to giving our clients our undivided attention and care. We take pride in observing and understanding the intricacies that others can't see.

Our business is built on relationships. Our clients look to us for our honest, professional opinion. We operate with complete transparency and honesty, fostering a partnership built on mutual respect and trust. We uphold the highest standards of integrity and professionalism in every aspect of our business.

The cornerstone of our business is harnessing our constructive thinking to give constructive feedback. We approach challenges as opportunities, and encourage a mindset of innovation. For every problem we uncover when helping a clients business, we always provide a solution.

We go above and beyond for our clients. Our commitment to excellence ensures that our clients receive a service that not only meets but exceeds their expectations. It is our care factor that separates us from others.